Customer satisfaction is essential to us.
If, however, you encounter any difficulty or wish to file a claim or complaint relating to a service provided by GBIS (Global Banking & Investor Solutions), you can contact us, your request will be considered carefully and diligently*.
- Contact in priority your usual commercial contact; his/her mission is to provide you with the best service.
- If you are not satisfied with the response you receive, you may direct your concern to a contact independent from GBIS commercial staff, by using the contact form below
- As a last resort, if you consider that your claim or complaint has still not been sufficiently addressed, you can request the intervention of an independent Ombudsman. (not applicable for SG Americas Securities, LLC or specific Asian countries – please refer to the below links for these regions).
*Global Banking & Investor Solutions will acknowledge receipt of your claim within 10 business days and will respond to it within a maximum of two months.